Get a dedicated team to help you reduce EDI costs while increasing EDI performance
Let Data Masons manage the complexities of your integration
Attain the peace of mind which comes from Data Masons' technological experts managing your most complex EDI data integration challenges. With deep EDI, ERP and process experience, our Managed Services team will utilize all of their skills to quickly and efficiently create a managed program that’s tailored to your unique requirements.
We don’t stop at proactively monitoring your EDI processes and ERP integration to make sure the system is operating seamlessly. Our goal is to deliver full EDI management and the highest level of value to your organization.
This advanced level of service dedicates a separate team that:
• Becomes intimate with your EDI environment
• Ensures compliance with your partners
• Monitors transaction flows and reacts immediately to issues
• Hosts EDI software in the Data Masons Cloud (available to customers using Dynamics 365 with Vantage Point 4)
• Removes the need to maintain EDI staff for operational activities
• Communicates transparently to keep your business and partners aligned
Watch the Managed Services customer, Stack-On, as they share their experience with Data Masons' Managed Services and the improvements realized in this brief testimonial.
Key benefits for managed services customers
By bringing best practices and real-world business process expertise, we enable our customers to become more agile and competitive. We give organizations an advantage in the marketplace by allowing them to focus on what they do best, without the resource drain that often comes with EDI implementation and ongoing management. Benefits experienced by our managed services customers include:
- Decreased EDI Operational Costs
- Increased Process Reliability
- Leveraging Data Masons’ EDI and ERP Experts
- Maintaining Best Practices
- Turnkey Solution for EDI Operations
Service options to fit your unique requirements
Data Masons offers three types of Services; Standard Service, traditional Managed Services and Managed Services in the Data Masons Cloud.
Standard Service
Traditional engagement with client maintaining responsibility for all practices, expertise, and resourcing. Data Masons supports our clients in EDI engagements and is limited to reactionary support mechanisms. With this service we offer multiple support options – see our Support Options for more details.
Managed Services
Software is procured using traditional methods defined in Standard tier. Infrastructure is the client's responsibility but EDI processes and activities are performed by dedicated Data Masons expert(s).
Managed Services in the Data Masons Cloud
Service delivery via the Data Masons Cloud. EDI and infrastructure activities are performed by dedicated Data Masons expert(s).
Compare these three options at a glance in the Managed Services data sheet.
Managed Service hours will coincide with current Data Masons support hours: 8:30am – 8:00pm Eastern Time, Monday through Friday. 24x5 and 24x7 options are also available for an additional fee.
To learn more about Data Masons’ Managed Services options, please contact dmsales@datamasons.com or 1.866.575.1631 ext. 1.
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