An important element of EDI Made Simple™ is enabling a “management by exception” style approach to our workflow automation and integration platform. The EDI Alerts Manager enables power users and IT resources to configure alerts that can prevent errors from turning into problems.
The Alerts Manager monitors your environment and “watches” for situations or events that require intervention by your team or, optionally, the Data Masons Managed Services team. Examples of alerts the Alerts Manager can send include:
- Emailing a customer service representative if a ship notice has not been confirmed within 10 minutes after the shipment has left the building.
- Sending a text message to the IT Manager if a confirmation is not received within 20 minutes. Escalations can increase accordingly.
Alerts can be based on events and non-events. For example, the system can email a salesperson or an external broker if orders are not received from a critical customer by noon every Tuesday. A different alert can be sent if the orders do arrive on time but the value of the orders are less than a pre-defined threshold.
Creative workflows can be configured using the power of the Alerts Manager which can fix issues in addition to reporting on them. For example, when a purchase order is received between 8pm and 5am and has an invalid freight carrier code, the Alerts Manager can perform the substitution of a default carrier, create the sales order with an “On Hold” status and send an alert to the account manager and/or the customer.
The Alerts Manager goes beyond Dashboards for managing fast moving flows of critical information. Well-configured alerts and automated workflows in Data Masons EDI can raise the effectiveness of your organization and become a critical pillar in your organization’s digital transformation journey.