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CorLiving

EDI Speeds Omni-Channel Processing of Online Furniture Orders

 
Category: Case Study
Vertical: Technology
 

CorLiving began with a simple vision – to provide quality products that are both practical and affordable. Their broad selection of furniture products for home and office are designed, developed and manufactured with this thoughtful consideration. CorLiving furniture products for home and office are now sold to consumers by many online merchants including Amazon, Walmart, Wayfair, Sears, Overstock.com, and others. While clearly these online sellers represent exciting new sales channel opportunities to CorLiving, they also created a new challenge.

Business Problems:

  • Their online business was taking off, but their manual processes were not able to handle the increase in transaction volume
  • New 1 and 2 piece orders presented not only order entry challenges, but now that they were selling online, orders coming in throughout the night were getting backed up
  • Delays in getting orders entered manually resulted customers not receiving orders on time 
  • Increase in orders resulted in an increase in data entry errors

Problems solved with Data Masons EDI:

  • Orders are now streamlined with the push of a button
  • Automated processes eliminated need for manual data entry, reducing data entry errors
  • Increase in customer satisfaction and omni-channel experience

Results:

  • Over a thousand orders a day are now processed seamlessly with automated EDI
  • All orders are now entered and processed by 10am
  • Scalable to support increasing transaction volume
  • Increase in staff and even replacement of retired staff became unnecessary

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