EDI Speeds Omni-Channel Processing of Online Furniture Orders
Category:Case Study Vertical: Technology
CorLiving began with a simple vision – to provide quality products that are both practical and affordable. Their broad selection of furniture products for home and office are designed, developed and manufactured with this thoughtful consideration. CorLiving furniture products for home and office are now sold to consumers by many online merchants including Amazon, Walmart, Wayfair, Sears, Overstock.com, and others. While clearly these online sellers represent exciting new sales channel opportunities to CorLiving, they also created a new challenge.
Their online business was taking off, but their manual processes were not able to handle the increase in transaction volume
New 1 and 2 piece orders presented not only order entry challenges, but now that they were selling online, orders coming in throughout the night were getting backed up
Delays in getting orders entered manually resulted customers not receiving orders on time
Increase in orders resulted in an increase in data entry errors
Problems solved with Data Masons EDI:
Orders are now streamlined with the push of a button
Automated processes eliminated need for manual data entry, reducing data entry errors
Increase in customer satisfaction and omni-channel experience
Over a thousand orders a day are now processed seamlessly with automated EDI
All orders are now entered and processed by 10am
Scalable to support increasing transaction volume
Increase in staff and even replacement of retired staff became unnecessary
Since 1996, Data Masons Software has specialized in simplifying EDI by providing tight integration and compliance management services. Data Masons EDI Made Simple™ approach offers advanced turnkey EDI solutions for ERP products such as Microsoft Dynamics and Macola.