Managed Services, EDI

Many companies that electronically trade with business partners are often confronted with many challenges. If your company hasn’t yet encountered any of the following, it likely will at some point: 

  • The number of business partners that want to trade via EDI is growing. 
  • IT has no time to support EDI projects because there are too many higher priority projects. 
  • IT has been reorganized and EDI is no longer a core competency. 
  • The EDI coordinator has been promoted, retired, or left the company. 
  • The company’s business partners provide a scorecard with low scores. 
  • Business partners are changing business rules or asking to add new transactions types. shutterstock_560305249_support

The inability to fix these issues could have undesirable and damaging consequences, such as: 

  • Restricted sales growth or procurement efficiency because the company can’t deliver a working trading solution with customers or suppliers 
  • Lower performance for sales or procurement departments 
  • The relationship between the business and IT is primarily based on resolving escalations arising from existing trading relationships   
  • Existing trading partners issue fines or chargebacks due to non-compliant electronic trading 

At the core of these challenges is the lack of skilled resources to plan, build, and run solutions. Skilled resources that could convert business needs to actionable options for the business to decide upon, and eventually implementUnfortunately, these skilled resources are becoming scarce for many companies due to resource constraints. 

Many IT leaders have turned to external partners to help.  Some partners are providing managed services at competitive rates to support the business activities.  In this manner the company gains a resource focused on the company’s business initiatives and handles the day to day tasks that are too taxing for IT or businesses to manage on their own.  

For companies that do business with EDI, managed services can create a competitive advantage. The virtual staff member can coordinate with expert partner consultants to systematically onboard new trading partners, while keeping the existing trading relationships running optimally. This includes problem solving, responding quickly to trading partner queries, and collaborating with the ERP teams on supply chain improvements based on industry best practices. 

Data Masons provides managed services to customers around the world. Our customers get staff focused on the details of EDI trading relationships and are always available to help. To learn more about our EDI managed services option, watch our short webinar.

Watch the Managed Services Webinar

Managed Services, EDI, ERP

Employee retirements can generate questions and challenges for you as a manager, especially when that employee manages critical business processes that require specific expertise. 

Since EDI is not a core competency of most businesses, most of the required knowledge resides with very few people. With the departure of a key resource, it may be a good time to reflect on what to do next.   

One of the principles of digital transformation is outsourcing activities that are not core to the business. Whether a fulltime employee can be replaced by a service option at a lower cost, from subject matter experts to bootthat should be a strong consideration.  

Reflect and Ask the Right Questions 

“What do we want this role to do in the future?” “Does this role advance our business objectives?” “Can we allocate this salary to a resource to better advance our business objectives?” “Can a single person cover all of the hours of in which we operate?” Do we know what the true potential of our system is for our business? Support_1920x700

Hiring, onboarding and training new employees is expensive. There is a cost to managing people and a tight labor market means that salary costs may increase for the same output.  In fact, replacing a position doesn’t guarantee a better outcome, and companies may pay more for a lesser result. Since EDI activities can directly impact business execution and profits, knowledgeable resources employing best practices relating to EDI can advance your business. For example, fewer errors and faster turnaround on issues can boost customer satisfaction, supplier scorecards, and profits. 

 

Managed EDI Services made EDI simple for Stack-On Products. Watch the video to learn more.

 

Advantages of EDI Managed Services 

Managed EDI Services from Data Masons provides a dedicated resource that handles your EDI operations as though they are a member of your organization.  This dedicated resource is part of a small team that manage a limited number of accounts. In this way, no organization is without a trained, knowledgeable resource during vacations and other “time off” events.  Managed services also cover multiple time zones to manage EDI activities that a single person cannot handle.   

Ongoing training received by managed services personnel benefits your company, and allows new features to be put into production more rapidly. Their primary focus, that your EDI operations run smoothly, frees your team to advance your business.  

Day-to-day operational tasks handled by EDI Managed Services teams include proactive monitoring of your EDI environment, making sure all EDI alerts are resolved, addressing their root causes, communicating with your trading partners on all EDI related matters, handling the mundane day-to-day activities, communicating with your business stakeholders, and recommending improvements. 

Managed Services can be implemented very quickly when needed – in some cases – hours. The timeframe is significantly less time than to ramp up a new employee  

With all of these benefits of EDI Managed Services, an employee retirement could be an opportunity to simplify and improve how you operate. To learn more, check out this video about Stack-On, a company that benefited from EDI Managed Services. 

Watch the Testimonial Video

Managed Services, EDI

Simply put, Managed EDI Services is the pain relief for your EDI headaches.

Many companies and IT departments view EDI as a necessary evil of doing business today which is regrettable. The truth is that when an EDI program is implemented and managed properly, the benefits can be transformational to the enterprise. Removing human involvement in mundane business transaction flows will increase transaction processing velocity and help eliminate errors - saving both time and money. Improving your organizations responsiveness while reducing errors fosters better relationships with business partners.  At the same time, increasing your company’s business efficiency and reduced costs will increase profitability.

Sounds wonderful, doesn’t it? Well, just like anything that sounds too good to be true, there are several factors that come into play when looking at what it takes to keep EDI running smoothly, such as:

 

  • People that understand EDI in your business
  • People that understand EDI best practices
  • People that understand how to effectively communicate with your EDI trading partners
  • People that know how to manage trading partner compliance
  • People that have time to react to EDI alerts and the knowledge to be able to address themmanagedservices

That’s a lot of EDI stuff that needs to be covered, and since EDI is not usually a core competency of most businesses that utilize EDI, and most tend not to hire dedicated staff to handle this work, this stuff can become EDI headaches. This is where Managed EDI Services comes in.

Managed EDI Services is the management of your EDI operations by an experienced third-party provider. They simplify EDI for you by providing EDI specialist teams that understand your specific business processes and manage the day-to-day so that you can focus on running your business.

The day-to-day operational tasks that are handled by Managed EDI Services teams are:

  • Proactive monitoring of your environment
  • Responding to and resolving of all EDI alerts and addressing their root causes
  • Communicating with your trading partners on EDI related topics
  • Communicating effectively with your business stakeholders
  • Applying EDI best practices
  • Managing compliance to partner specifications

The Managed EDI Services (MES) team’s primary role is to ensure that your EDI runs smoothly. Since they understand your key business processes and are automatically alerted to all events that might impede your business flow, they can proactively act to resolve any situations that arise. They also address the root cause to avoid repeated issues in the future.

Communication with every stakeholder in your supply chain is key to the running of a smooth EDI operation, the MES teams actively work with both your internal business stakeholders and your trading partners to understand and report back so that does happen. They are also able to bring the company-wide experience to your environment by looking for opportunities to implement best practice and strengthen overall operations. The MES team is an integral part of your team.

At the business level, the major benefits of employing Managed EDI Services are:

  • Reduced overheads
  • Reduced penalties
  • Continuous coverage
  • Time to focus

Having a team of specialists working for you provides continuous coverage for your EDI functions. No scrambling to find coverage when your internal staff take vacation or are out sick, no more worrying about someone with all the EDI knowledge leaving.

Managed EDI Services boils down to a service offering that makes EDI simple for you by providing you with the piece of mind that your EDI activities are being handled and that you and your staff can stay focused on running your core business.

Data Masons has been providing integrated EDI services for over two decades. To speak with a specialist about how our experts can augment your EDI team, contact us today!

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Highlighted Customers, Manufacturing, Dynamics AX 2012, Dynamics ERP Integration, Dynamics AX EDI Customers, Supply Chain EDI, Managed Services

Dynamics AX customer Stack-On finds increased cash flow, smoother invoicing and improved efficiencies with Vantage Point EDI - VIDEO

Vantage Point EDI and Dynamics AX customer, Stack-On, a commercial and residential manufacturer of storage solutions, has been using Vantage Point EDI with tremendous success. Watch the short video to learn how Stack-On went from being flooded with orders and challenged with trying to manually keep up, to having a system which offers:

  • an increase in efficiency
  • smoother invoicing
  • increased cash flow
  • significant reduction in errors
  • a surprisingly easy implementation
  • and is a very easy and intuitive program to learn and use, just ask Jim Sanders!

 Watch the video...