Data Masons Software, LLC., a leading provider of Integrated EDI and XML solutions for Microsoft Dynamics custom
ers, announces the availability of a case study for Data Masons and Microsoft Dynamics AX customer, Wakefield Canada. Since 2005 Wakefield Canada has assumed exclusive stewardship of the Castrol brand and all customer-facing operations in Canada, providing sales, marketing and distribution solutions. In this case study, the company shares how its market position and ongoing dependence on customer satisfaction required both an upgraded enterprise resource planning (ERP) platform and EDI solution in order to deliver an integrated B2B experience.
Wakefield Canada understood that managing a deep supply chain via fax and paper invoices would mandate a huge labor commitment and potentially jeopardize their customer relationships where a reliable, easy-to-use, digital experience was expected. Once the company decided that its operational efficiency goals could be met with a Dynamics AX upgrade, it addressed the opportunity to deploy a modern EDI solution for Microsoft Dynamics AX.
“We had an EDI solution, but it was an outdated system that required a whole lot of manual intervention and it was hard to find people with the skills who could work on the system," stated Kent Mills, CIO, Wakefield Canada. Mills added, “The vendor was also not responsive to us. They were not tuned in to our customer requirements and they were not keeping their software current. It cost too much, and it didn't feel like a partnership - and we're big on partnerships at Wakefield..." READ FULL PRESS RELEASE