IT has no time to support EDI projects because there are too many higher priority projects.
IT has been reorganized and EDI is no longer a core competency.
The EDI coordinator has been promoted, retired, or left the company.
The company’s business partners provide a scorecard with low scores.
Business partners are changing business rules or asking to add new transactions types.
The inability to fix these issues could have undesirable and damaging consequences, such as:
Restricted sales growth or procurement efficiency because the company can’t deliver a working trading solution with customers or suppliers
Lower performance for sales or procurement departments
The relationship between the business and IT is primarily based on resolving escalations arising from existing trading relationships
Existing trading partners issue fines or chargebacks due to non-compliant electronic trading
At the core of these challenges is the lack of skilled resources to plan, build, and run solutions.Skilled resources that could convert business needs to actionable options for the business to decideupon, and eventually implement. Unfortunately, these skilled resources are becoming scarce for many companies due to resource constraints.
Many IT leaders have turned to external partners to help. Some partners are providing managed services at competitive rates to support the business activities.In this manner the company gains a resource focused on the company’s business initiatives and handles the day to day tasks that are too taxing for IT or businesses to manage on their own.
For companies that do business with EDI, managed services can create a competitive advantage. The virtual staff member can coordinate with expert partner consultants to systematically onboard new trading partners, while keeping the existing trading relationships running optimally. This includes problem solving, responding quickly to trading partner queries, and collaborating with the ERP teams on supply chain improvements based on industry best practices.
Data Masons provides managed services to customers around the world. Our customers get staff focused on the details of EDI trading relationships and are always available to help. To learn more about our EDI managed services option, watch our short webinar.
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