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Data Masons Blog

4 min read

Hey, My EDI Person is Retiring -- What Are My Options?

August 12, 2019 @ 10:08 AM

Employee retirements can generate questions and challenges for you as a manager, especially when that employee manages critical business processes that require specific expertise. 

Since EDI is not a core competency of most businesses, most of the required knowledge resides with very few people. With the departure of a key resource, it may be a good time to reflect on what to do next.   

One of the principles of digital transformation is outsourcing activities that are not core to the business. Whether a fulltime employee can be replaced by a service option at a lower cost, from subject matter experts to bootthat should be a strong consideration.  

Reflect and Ask the Right Questions 

“What do we want this role to do in the future?” “Does this role advance our business objectives?” “Can we allocate this salary to a resource to better advance our business objectives?” “Can a single person cover all of the hours of in which we operate?” Do we know what the true potential of our system is for our business? approaches-to-setting-up-customer-support

Hiring, onboarding and training new employees is expensive. There is a cost to managing people and a tight labor market means that salary costs may increase for the same output.  In fact, replacing a position doesn’t guarantee a better outcome, and companies may pay more for a lesser result. Since EDI activities can directly impact business execution and profits, knowledgeable resources employing best practices relating to EDI can advance your business. For example, fewer errors and faster turnaround on issues can boost customer satisfaction, supplier scorecards, and profits. 

 

Managed EDI Services made EDI simple for Stack-On Products. Watch the video to learn more.

 

Advantages of EDI Managed Services 

Managed EDI Services from Data Masons provides a dedicated resource that handles your EDI operations as though they are a member of your organization.  This dedicated resource is part of a small team that manage a limited number of accounts. In this way, no organization is without a trained, knowledgeable resource during vacations and other “time off” events.  Managed services also cover multiple time zones to manage EDI activities that a single person cannot handle.   

Ongoing training received by managed services personnel benefits your company, and allows new features to be put into production more rapidly. Their primary focus, that your EDI operations run smoothly, frees your team to advance your business.  

Day-to-day operational tasks handled by EDI Managed Services teams include proactive monitoring of your EDI environment, making sure all EDI alerts are resolved, addressing their root causes, communicating with your trading partners on all EDI related matters, handling the mundane day-to-day activities, communicating with your business stakeholders, and recommending improvements. 

Managed Services can be implemented very quickly when needed – in some cases – hours. The timeframe is significantly less time than to ramp up a new employee  

With all of these benefits of EDI Managed Services, an employee retirement could be an opportunity to simplify and improve how you operate. To learn more, check out this video about Stack-On, a company that benefited from EDI Managed Services. 

Watch the Testimonial Video

Fiona Beckstrom
Written by Fiona Beckstrom

Fiona Beckstrom is the Director of Customer Success at Data Masons.