CorLiving began with a simple vision – to provide quality furniture products that are both practical and affordable. However, while their online business continued to grow and presented exciting new sales channel opportunities, CorLiving found that their manual processes were not able to handle the increase in transaction volume. The rise in orders resulted in delays in getting them entered, an increase in data entry errors and ultimately, customers not receiving orders on time.
Dissatisfied customers was simply not an option. CorLiving realized that dealing with a very large volume of one and two piece orders was difficult, and costly, without an automated EDI system to help get all of the tedious details into their ERP system.
In this case study, CorLiving IT Manager Aaron Prior shares the company’s experience with manually managing online order processing and how the results could have jeopardized their growth had they not quickly identified the need for an automated EDI solution for Exact Macola. Prior explains how Data Masons’ Vantage Point EDI solution eliminated the need for manual data entry and streamlined data entry orders with the push of a button. Most of all, with a fully-integrated EDI option in place, CorLiving was able to increase their customer satisfaction level and omni-channel experience
Read the full case study to learn how CorLiving is:
- Seamlessly processing over 1000 orders daily with automated EDI;
- Entering and processing all orders by 10am; and
- Supporting their increasing transaction volume with a scalable EDI solution.