Microsoft Dynamics GP customer, Dietzgen, provides best in class print media to customers worldwide, but what they were missing was a best in class EDI solution to support their business. Capable of pushing orders through with their previous EDI solution, when they wanted to do more with EDI to automate their business processes, the company ran into more than one challenge with its existing EDI technology. Signaling it was time to evaluate other EDI solutions, Dietzgen also decided it was the opportune time to explore EDI options on the supplier side.
After going several rounds with multiple EDI solution partners, Dietzgen decided to engage Data Masons given the company’s strong reputation within the Microsoft Dynamics GP community. Not only could Data Masons’ Certified for Microsoft Dynamics GP EDI solution easily integrate with the ERP, but it could manage Dietzgen’s EDI processes on both the customer and supplier side.
- Vantage Point EDI has eliminated the need for a manual data pull every 15 – 20 minutes;
- Internal resources went from touching over 300 orders a day to less than 5 thanks to management by exception; and
- The customer service teamed exponentially increased its time available to focus on core customer support activities rather than on EDI.