Posted By: Heather Robinson /
- Log support requests through the Customer Portal;
- Search the extensive knowledgebase;
- Track the status of your open support requests; and
- Submit a quote request for additional software and/or trading partner maps.
And Premium Support Customers get the additional benefits of:
- Accessing the Live Technical Support Chat feature through the Vantage Point EDI Customer Portal, 8:30am - 8:00pm Eastern, Monday - Friday; and
- Receiving a response within 1 hour after logging a support request.