Being in Phoenix with over 600 attendees at NAV Directions 2012 is really a WOW experience. First, this is a volunteer-run event and second, I cannot believe the turnout and the growth over years past, attendees are from all over the US and beyond.
So attendance is great and yesterday's keynote speaker, Dennis Snow, knew exactly how to pull lots of laughts out of these attendees. Dennis was on deck for his passion for service excellence, which he honed over 20 years with the Walt Disney World Company. He is also the author of the book, Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life. Check out Dennis Snow's website http://t.co/kmTD13a0 .
Dennis' presentation focused on the customer experience, all of which is directly related to how we as Microsoft NAV Partners can shape our customers' NAV experiences, especially when it comes to NAV 2013 upgrades and implementations.
Now back to all of the NAV 2013 learning sessions and networking with fellow NAV Partners in attendance. Be sure to follow #Directions2012 and #NAVDirections on Twitter to get some insight into whats happening in Phoenix.
Waldo's Blog on Microsoft Dynamics NAV also posted his first day experience and thoughts on hearing Dan Brown give his last presentation for the NAV community.