Support

Great support is a key element of EDI Made Simple!™

Data Masons knows that excellent EDI support is necessary to keep your business running smoothly and keep your trading partners happy. Knowledgeable and friendly support is delivered by our staff quickly using the latest technologies. However, support is only part of the story. We know that great support begins by providing an error-free solution that is intuitive and easy to use. This philosophy allows us to focus on real EDI issues and not software bugs and the related problems that poorly written software entails.

Quality Support Services

• Fast turnaround on critical issues
• Experienced technical support that knows your accounting system, EDI and industry related issues
• Secured portal access allows access to a technical support database and ability to register support requests and follow the progress of those issues
• Remote software technology allows our support staff to diagnose and fix problems immediately