One element of Dynamics EDI transaction processing that is frequently overlooked or not addressed is the challenge of resolving the different “views of the world” that often clash between organizations. For example, a company such as Wal-Mart may see themselves as a straight-forward organization with stores and warehouses that are considered delivery destinations in their corporate structure. However, some of Wal-Mart’s partners may see it quite differently; they may see Sam’s Clubs and Wal-Mart USA as separate entities (customers). Still other companies may see the individual stores as separate customers, or a mixture of customers and delivery destinations. Herein lays significant automation complexity.
On this topic, I recently had a conversation with Glenn McPeak. For those of you who don’t know Glenn, he’s a supply chain expert with over 25 years of EDI/ERP solution consulting and ERP/EDI software product and management. Here’s a recap of Glenn’s insight on this all too common challenge:
Jon: What happens when companies acquire other organizations that are already conducting business with an existing partner like Wal-Mart?
In some cases Wal-Mart will view the newly-combined company as two separate suppliers and it will look to keep all of the interactions distinct while the company decides to combine product lines and operations on to a single ERP platform, such as Microsoft Dynamics. On the other hand the complete reverse could happen – the companies are to remain distinct but Wal-Mart elects to see the two companies as a single supplier. That decision can be quite random and based on circumstances that cannot be predicted.
Jon: Is this the same for all partners?
No, other organizations can pose the opposite challenge. For example, Caterpillar could approach each of their manufacturing plants as separate organizations, yet their suppliers see Caterpillar as a single organization/customer and each plant as a different delivery location. This can be a big factor…
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